VAG - TEC eShop

Only the Original Products

VAGTEC offers the original products designed and manufactured to meet the highest global standards.

Full compliance with VW & Audi Group

All products available from VAGTEC are 100% compatible with any car from VW / Audi Group

Do not have an account? Sign up!

Select an account type: Customer Distributor Read more about distribution

Payment & VAT

Payment methods

The VagTec Online Store accepts a variety payment methods.

Credit Card or Debit Card by eCard

Secure payment using all major bank cards. Payment is processed by eCard. We ship your order as soon as we register your payment and all items are in same stock.

Acepted bank cards:

  • Visa
  • Visa Electron
  • MasterCard
  • MasterCard Electronic
  • Maestro

If your order is not shipped yet you can cancel it and get full refund. Refunds will be done to same bank card you payed from.

When VagTec charges your account

When you place an order, VagTec will contact your credit or debit card's issuing bank to confirm it is a valid account. VagTec requests an authorisation, which holds the funds for the full or partial purchase amount. As VagTec prepares your items, authorised funds will be unavailable and may display as “pending" on your credit or debit card's online statement, your card will then be charged after the order has dispatched.

If you cancel your order before your items are billed, any authorisations placed on your credit card account can take up to 30 days to expire and any authorisations placed on your debit card account can take up to 10 days to expire. Contact your financial institution for their specific timeframes.


PayPal is the preferred payment method for VagTec store. PayPal enables you to send payments quickly and securely online using a credit card or bank account. You can also check the status of your payment. PayPal payments are protected for the full transaction price under the PayPal Buyer Protection Programme.

If you already have a PayPal account all you have to do to is just log in and finish the payment.

If you don't have a PayPal account it takes just few minutes to register at

Wire Transfer

If you would like to proceed with an order and pay by bank transfer, call (+44) 333 666 2222
Before VagTec can build your order, we must receive payment and clear the funds through your bank.

NOTE: VagTec Store Gift Cards can only be redeemed in the country of purchase.

VAT and Invoicing

Where do I enter my VAT registration number?

If you are buying for a business and have a registered account on the VagTec Store for Business, you may enter your VAT registration number when you choose your payment method and when you verify your order during the check-out process. The VAT registration number will be printed on your invoice. If you do not have an account, click here to register or call (+44) 333 666 2222

What VAT rate will I be charged?

Your VagTec Store purchases will be taxed using the applicable VAT tax rate for your country. No intra-community purchases can be made on the VagTec Store.

As from 4 January 2011, the standard VAT rate for the UK is set at 20 per cent.

For companies within the European Union and active VAT number VagTec can offer VAT rate at 0% net prices.

VAT refunds on exports

VagTec are not permitted to refund any VAT charged on Ireland purchases due to local legislation restrictions. The VagTec Store (Ireland) is not a part of the Retail Export Scheme, as this scheme does not apply to Internet Sales.

My invoice has not been shipped with my order?

Within 2-3 working days of your order being shipped, you should receive an official VagTec invoice by e-mail.

If you do not receive this invoice, or if you require an additional copy for your records, you will be able to print your invoice on our VagTec Self Service website.

If you need assistance with viewing or printing your invoice, please contact an VagTec Online Store representative (+44) 333 666 2222

Why have I received two invoices?

Please be advised if your order consists of multiple line items and includes a one to one membership, the one to one membership will be invoiced separately.


How long does it take to process my refund?

Depending on your payment method, it can take up to 7 working days for the refund to appear in your account once it has been processed by VagTec.

Credit cards are not charged until the order has shipped. For any order cancellations prior to shipping, the amount of authorisation held on you card will be removed within 3 days by your credit card company.

Debit cards are charged when the order is placed. For any order cancellations prior to shipping, you will automatically be refunded to your account within 5-7 business days. If your order has already shipped and you wish to return it to obtain a refund, please contact our customer service team.


Is my personal information safe?

The security of VagTec Store servers is closely monitored to prevent any unauthorised disclosure or use of credit card numbers and to protect the confidentiality of your personal information.

The VagTec Store uses the SSL (Secure Socket Layer) industry standard, the highest level of security available today for web-secured applications. SSL relies on a pair of public and private key technologies provided by Verisign, Inc. and based on a 40-bit encryption algorithm developed by RSA Data Security, Inc.

How do I log out?

There is no need to log out of your account. As a security measure, you are required to log in for every purchase or change to your account and you will be automatically logged out after inactivity for 30 minutes.

© VAGTEC GROUP. All rights reserved.