How can I return my item?
Standard Return Policy
Returns can be arranged via our online Order Status website in one single step.
Returns are subject to VAGTEC's Sales and Refunds Policy. If you change your mind, you can return your Standard hardware to us within 14 calendar days of delivery. Software returns are also accepted within this period, but only if the software was not unsealed. This option is in addition to your consumer rights to return defective products. Click here for more details and check What happens if I have received a defective item below.
If you do wish to return your order, or just certain items from it, please use our online Self Service website or contact us. Be sure to to provide the following details:
- Your Web Order Number.
- The full address from where we can collect the goods.
- A contact phone number.
On receipt of your e-mail, we will provide you with a Return Material Authorisation (RMA) number. Indicating this number clearly on the packaging of the goods you are returning will help ensure that your returns are processed quickly.
Please visit Section 6 of our terms and conditions for comprehensive information about what items can be returned.
Please visit our Step-by-Step Guide to learn more about returns.
How long does it take to process my refund?
Once your goods are back at VAGTEC’s warehouse, your refund will be processed. Please allow 5-7 days for the refund to reach your account. For cash payments such as cheque and wire transfer, we will require your bank details, IBAN/SWIFT, to proceed with the refund to your account.
What happens if I have received a defective item?
If you're having trouble with your new VAGTEC product or believe it is defective, please call VAGTEC Customer Service immediately to report your defective product. If you are having trouble with non-VAGTEC branded hardware, or believe it is defective, please call VAGTEC Customer Service immediately to report your defective product.
My invoice has not been shipped with my order.
Within 14 days of your order being delivered, you should receive an official VAGTEC invoice by e-mail.
If you do not receive this invoice, or if you require an additional copy for your records, you will be able to print your invoice on our Self Service website.
If you have further questions about VAT, please click here.
