Things to check before submitting an order?

  • Does the basket contain the correct items and the correct quantity?
  • Does the availability of your chosen items suit you?
  • Did you apply the e-coupon?
  • Please ensure your billing details are correct
  • Please ensure your delivery address is in the country you are ordering from
  • Please ensure you will be available at your delivery address during business
  • days and hours to take delivery
  • Please wait for the CreditCard authorisation to be completed, do not click out of the page

How do I place my order?

Please note, if you choose to pay by credit card, do not log out of the page or use the return button while Vag-Tec is authorising your credit card as this can result in order duplication.

Once the system has completed the checkout, you will receive an order acknowledgment email to confirm that we have received your order and, if applicable, this email will contain further instructions for payment.

Once your order has been dispatched for delivery you will receive a dispatch notification email confirming that your order has been processed. This email contains your order and carrier details, tracking information as well as estimated delivery dates.

How do I redeem e-coupons?

Vag-Tec Store e-Coupons are electronic discount vouchers which Vag-Tec occasionally sends to registered customers who subscribe to Vag-Tec Store eNews. These vouchers entitle the holder to avail of special discounts and offers. For further information please check the e-Coupon Terms and Conditions, found at the bottom of each e-Coupon.

To redeem an e-Coupon, enter the associated claim code on the "Verify your Order" page when ordering online or provide it to your Telesales agent when ordering over the phone.

Please note, e-Coupons cannot be applied to an order after the order has been submitted.

How do I log out?

There is no need to log out of your account. As a security measure, you are required to log in for every purchase or change to your account and you will be automatically logged out after inactivity of 30 minutes.

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